Dear Patients of Northern Lights Family Dentistry,
We certainly hope this letter finds you and your family in good health. Our community has been through a lot over the last few months and all of us are looking forward to resuming our routines with their “new normal” alterations. While many things have changed, one thing has remained the same: our commitment to providing you with quality dental treatment as safely as possible.
Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable. Our office follows infection control recommendations made by the American Dental Association (ADA), the US Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). It has always been our practice to follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. This pandemic has kept us very vigilant to say the least.
As we transition from “Emergency Only” treatments to “Elective” procedures, we want ALL of you to know that we have been working very hard to put additional procedures and processes in place, alongside our already stringent infection control protocol, to give you every confidence to walk through our door.
Some of those changes will be visible to you. Fewer chairs and no “kitchen” in the waiting room, glass around the front desk, face shields and gowns on our caregivers, just to name a few. Other procedures will be done when you are not here such as daily employee screening and temperature checks and additional cleaning and disinfecting.
We will, however, need YOUR HELP to pull off many of the other necessary changes. We will be asking you to sign a Consent for Treatment and complete a Pre-Treatment Questionnaire. These can be found on our Website and Facebook page. (northernlightsfamilydentistry.com) If possible, please print, read, sign and date these BEFORE you come to your next appointment.
As you come through the door, you will be asked to use hand sanitizer and put on a mask. If you have your own mask, please bring it. Medical supplies are still difficult to find and bringing your own mask would be a great help.
Once you are signed in, you may wait for your appointment in the waiting room, your car, or on a nice day, lounge outside on the chairs we have placed there. Due to our extra attire we will be keeping the temperature quite cool, please bring an extra layer if you like.
Please make every effort to come into the building alone. Families with multiple appointments scheduled in the same time block should send one adult inside to roster the group. Then please wait in the vehicle until called in one at a time. Children or dependent adults with appointments should plan to bring one responsible adult with them.
Should you have ANY RESPIRATORY SYMPTOMS, please call us BEFORE coming to your appointment.
We are looking forward to seeing you again and are happy to answer any questions you may have or to help you make or reschedule an appointment. We obviously will have a backlog to work through so we ask for your patience as we will do our best to schedule you in a timely manner. Please call (218) 386-2889
Thanks so very much,
Dr. Drost-Sandy and Team